Support
Answers to the common questions, and where to reach the staff.
Talk to the staff
Staff answer in the support channel on Discord. For a donation problem give your order number; for an account problem never post your password or PIN.
Common questions
- I forgot my password
- Use Reset password on the sign-in page: a link is sent to the e-mail on your account. An account with no e-mail must ask staff on Discord.
- The game asks for a PIN and I do not remember it
- The account PIN can only be reset by staff, after they check the account is yours. Ask on Discord.
- I donated and the coins did not arrive
- Coins come by in-game mail to the character you picked. If the mailbox is empty after a few minutes, give staff the order number from the Donate page.
- How do I report a bot or an abusive player?
- In game, type .report and the player's name, then pick the reason. Staff see the evidence; you get a reward when a report is confirmed.
- The game does not start or closes at once
- See the Download page: almost always an antivirus removed a file, or the game sits in Program Files.
- Can I play on more than one server with the same account?
- Yes. One account works on every server; characters, items and coins belong to the server they are on.
